Formation à la prestation de soins empreints de compassion dans le cadre de l’utilisation des technologies de santé : une revue exploratoire en contexte de formation en médecine générale
DOI :
https://doi.org/10.36834/beg1ew59Résumé
Contexte : L’intégration rapide des technologies numériques, notamment les dossiers médicaux électroniques, les soins virtuels et l’intelligence artificielle, a transformé la pratique de la médecine générale. Si ces technologies peuvent améliorer l’efficacité et l’accès aux soins, elles posent également des défis en matière de prestation de soins empreints de compassion. Alors que les programmes de formation mettent de plus en plus l’accent sur les compétences numériques, on ignore encore comment les soins empreints de compassion sont abordés dans la formation des praticiens de médecine générale qui utilisent ces technologies. Cette étude de portée visait à recenser la littérature existante sur l’influence des technologies de santé numériques sur les soins empreints de compassion dans la formation en médecine générale.
Méthodes : Une étude de portée a été menée afin de recenser les données disponibles. La recherche d’articles a porté sur sept bases de données et a inclus des articles évalués par des pairs, publiés en anglais entre 2015 et 2025. Les données extraites concernaient les caractéristiques des études, les interventions pédagogiques et les résultats. L’analyse des résultats pédagogiques s’est appuyée sur le modèle de Kirkpatrick.
Résultats : Quatorze études ont été retenues. La plupart utilisaient des devis quantitatifs, 78,6 % d’entre elles évaluant des interventions pédagogiques destinées aux personnes étudiantes en médecine de famille. La formation portait principalement sur l’utilisation des dossiers médicaux électroniques et des soins virtuels. Aucune étude ne traitait de l’IA. Les approches pédagogiques comprenaient des ateliers, des simulations, des jeux de rôle et l’observation de consultations cliniques. Aucune n’abordait explicitement les soins empreints de compassion. Les écrits se concentraient plutôt sur des concepts connexes tels que les compétences en communication, les soins centrés sur le patient et l’établissement d’une relation de confiance. Les résultats ont principalement évalué les réactions des participants à la formation et les acquis d’apprentissage à court terme, notamment les changements en matière de connaissances, de compétences ou d’attitudes.
Conclusion : Les interventions se sont principalement concentrées sur les compétences communicationnelles et techniques, sans aborder explicitement la compassion. Cela met en évidence une lacune dans l’enseignement. À mesure que les technologies numériques s’intègrent davantage dans les soins primaires, des stratégies pédagogiques ciblées sont nécessaires pour garantir que les soins empreints de compassion restent au cœur de la démarche.
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© Giovanna Sirianni, Asiana Elma, Vyshave Jeyabalan, Emma Wilson, Jeff Myers, Sarah Wright 2026
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